Privacy Policy

1. Introduction

Welcome to HANA – Housing of All Newcomers in Alberta (“HANA”, “we”, “us”, or “our”).

We are committed to protecting the privacy, security, and integrity of the personal information entrusted to us.

This privacy policy explains how we collect, use, retain, protect, and disclose your personal information when you use our website, fill out forms, request our services, or interact with our organization.

By using our website or services, you agree to the practices described in this policy.

2. About HANA

HANA supports newcomers in Alberta through a variety of services:

• Airport welcome and orientation
• Temporary and permanent housing assistance
• Administrative settlement support
• Employment integration support
• Driver’s license preparation and assistance
• Community integration support
• Information sessions and educational programs

To provide these services effectively, we may collect certain personal information.

3. Information We Collect

3.1 Information provided directly by the user

• Full name
• Date of birth
• Gender (optional)
• Email address
• Phone number
• Postal address
• Immigration status (if required)
• Flight details
• Destination address
• Professional information
• Housing preferences
• Family composition
• Emergency contact
• Documents submitted via our forms
• Any other information voluntarily provided

3.2 Information collected automatically

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Browsing duration
• Referral source
• Date and time of connection

3.3 Cookies and similar technologies

Our website may use essential, analytical, performance, and security cookies to improve your user experience.

You can disable cookies in your browser settings. However, some features of the site may be limited.

4. Use of Your Information

Service delivery

• Organize airport welcome
• Coordinate transportation assistance
• Help with housing search
• Assist with administrative procedures
• Facilitate employment integration
• Provide personalized support

Communication

• Respond to your inquiries
• Schedule appointments
• Keep you updated on your file status
• Share information about our programs and events

Service improvement

• Analyze website performance
• Improve user experience
• Identify technical issues
• Maintain platform security

Legal compliance

• Comply with applicable legal obligations
• Respond to requests from competent authorities
• Protect the rights of HANA and its users

5. Consent

By submitting your personal information through our website, forms, or any other means of communication, you consent to its collection and use in accordance with this policy.

You may withdraw your consent at any time, subject to certain legal or contractual obligations.

6. Sharing of Information

We never sell, rent, or trade your personal information.

However, we may share certain information when necessary with:

• Technical service providers (hosting, email, maintenance, data storage)
• Housing and settlement partners to facilitate requested services
• Competent authorities when required by law

All our partners are required to adhere to strict privacy and security standards.

7. International Data Transfers

Some technology providers may process or store data outside of Canada.

When this occurs, we implement reasonable measures to ensure an adequate level of protection for personal information.

8. Data Security

We apply reasonable administrative, technical, and physical measures to protect your information:

• Secure hosting
• SSL encryption
• Access control
• Password protection
• Regular updates
• Security monitoring

Despite our efforts, no transmission or storage system over the Internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve potential disputes
• Maintain required administrative records

When information is no longer needed, it is securely deleted, anonymized, or destroyed.

10. Your Privacy Rights

Under applicable law, you may have the right to:

• Access your personal information
• Request correction of your information
• Request deletion of your information
• Withdraw your consent
• Obtain information about how your data is used
• File a complaint regarding privacy protection

11. Children’s Privacy

Our services are not specifically directed to children under 13 years of age.

We do not knowingly collect personal information from children without parental or legal guardian consent.

12. Third-Party Websites

Our website may contain links to external sites.

HANA is not responsible for the practices, policies, or content of these third-party sites. We encourage you to review their privacy policies before providing them with personal information.

13. Changes to This Policy

We may update this privacy policy at any time.

Any changes will be posted on this page with a new update date. Continued use of our services after changes are posted constitutes your acceptance of those changes.

14. Contact Us